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Outsourced Support You Can Rely On

Reduce workload, improve responsiveness, and keep your business moving without increasing internal overhead.

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Cut costs, scale faster, and build a smarter team — effortlessly.

  • Cost Savings up to 75%
  • Tailored Services
  • Fully Managed HR & Payroll
  • Australian-Based Support

Best Services to Outsource

What Our Team Can Handle

Administration Support

A Virtual Assistant frees up your time by taking repetitive admin off your plate, so you can focus on growing your business. By outsourcing, you get reliable support without the overheads of hiring locally Some of the tasks they can handle: – Inbox and calendar management – Data entry and database updates – Document preparation and reporting – Research and general admin support

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Customer Service

Outsourced customer service ensures your clients always receive fast, friendly, and professional support—even outside regular business hours. It improves customer satisfaction while lowering costs compared to building an in-house team Some of the tasks they can handle: – Responding to customer inquiries via phone, email, or chat – Handling order processing, returns, and follow-ups – Providing product or service information – Logging and escalating support tickets – Maintaining customer satisfaction with timely communication

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Sales Support

An outsourced telemarketing or lead generation team drives revenue by keeping your sales pipeline active—without the expense of a full-time in-house sales team. This gives your business scalable sales power at a fraction of the cost Some of the tasks they can handle: – Warm and cold calling to generate leads – Following up on inquiries and quotes – Booking appointments and qualifying prospects – Upselling or cross-selling products/services – Maintaining CRM records with call outcomes

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Bookkeepers

Outsourced bookkeeping ensures your financial records are always accurate and up to date, without the cost of a full-time hire. It gives you clear visibility over your business finances while freeing up your time to focus on growth. Some of the tasks they can handle: – Recording financial transactions and reconciling accounts – Managing accounts payable and receivable – Preparing monthly financial reports – Tracking expenses and budgets – Maintaining accurate records for compliance and audits

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Payroll Officers

Outsourcing payroll reduces errors, saves hours of admin each pay cycle, and ensures compliance with complex regulations. It’s a cost-effective way to pay your staff accurately and on time, every time. Some of the tasks they can handle: – Processing employee wages and allowances – Calculating tax withholdings and superannuation contributions – Managing timesheets and leave records – Preparing payslips and payment summaries – Ensuring compliance with payroll regulations

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Technical Roles

Our team supports a range of technical functions, including CAD drafting, IT support, web development, and more. If your needs fall outside of back-office support, we’ll work with you to understand your requirements and put the right support structure in place

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Our Culture

Why growing businesses choose us?

We don't just help you hire cheaper — we help you scale smarter. Our end-to-end offshore support model gives you cost savings, flexibility, and peace of mind.

Operational Savings
Global Talent Access
Full HR & Compliance Support
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Build a Stronger Team

Running a business comes with constant operational pressure — Our approach gives you flexibility, consistency, and the ability to scale without increasing internal overhead

A glace at how we operate

We work with you to understand your requirements, implement the right support structure, and ensure ongoing delivery within your business.

  • 1

    Understand your requirement

    Work with us to define the services needed.

  • 2

    Structure your support

    We match you to the best fit for your needs.

  • 3

    Onboard & Integrate

    Dedicated team members are onboarded into your systems and processes, with ongoing support to ensure consistency.

The Sortr Difference

We don’t just provide you offshore staff — we help you build a real team to take your business to the next level. No long-term contracts, no hidden terms, just complete flexibility and control.

Other Agencies

Hands on staff management

Disappear after onboarding

No lock in contracts

Stuck for 2-3 years

Provide just who you need

Minimum 3 hires

Know who you’re working with

Assigned by agency

Australian-based support

Offshore/non-existent

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TESTIMONIALS

What our customer say about us

Customer Customer Customer
  • “The offshore services provided by Sortr are not just skilled; they are highly experienced professionals who have become integral to our team. Sort’s exceptional communication and unwavering support have made managing our offshore team remarkably straightforward and effective.”

    Jonathon

    CFO, Solar Energy Company
    The Sortr team – PV Drafters, Bookkeepers, Sales Reps

  • “I highly recommend Sortr. They provided me with the necessary resources to ensure the success of my business. Their staff are highly professional and dedicated, making it easy for me to collaborate with them and achieve our business goals.”

    Jessica

    Director, Professional Services
    The Sortr team – Customer Service Reps

  • “Working with a virtual assistant through Sortr gave me time back into my day! From managing my inbox to setting appointments, my VA took control of the admin that kept me away from focusing on what mattered most.”

    Chris

    Business Owner, Advisory
    The Sortr team – Virtual Assistant

Your questions,
answered

Get quick answers to the most common questions about our platform and services.

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Most clients are up and running within 2–4 weeks, depending on the scope and complexity of support required. This includes understanding your requirements, allocating the right team member for your business, and onboarding into your systems. We focus on setting things up properly from the start so support can be delivered consistently from day one. Timelines may vary slightly for more specialised or technical support requirements.

You remain in control of your systems, data, and processes at all times. Our team works within your existing tools, with access managed by you, ensuring transparency and continuity across your operations. Our team use Sortr laptops which are monitored by our dedicated IT team for security.

Our full-time employees are 100% dedicated to your team so you don’t need to worry about them working for a competitor or another business. We also adhere to a strict confidentiality agreement with our employees, and they respect your privacy.

Our IT team ensure each device is set up with the required software for the role. Any access or login details specific to the software will require set up and sharing from your side. We are also able to support the use of Virtual Desktops if required.

Daily tasks/requirements and KPIs will come directly from you as our staff are an extension of your team. When it comes to payroll, HR and administration we have you covered so you can focus on your core business. We run monthly check ins with all employees and seek regular feedback from our clients to ensure expectations are being met.

Our main services are based in Pampanga, Philippines, known for its strong English proficiency, cultural alignment with Australian businesses, and excellent work ethic. We also have a specialised team in Delhi, India, for specific accounting and freight forwarding support.

Our staff align their hours with your business needs – whether that’s full-time, part-time, or specific shifts based on your Australian time zone.

Still have questions? Book a quick chat with our team

Ready to scale smarter?

Discover how easy it is to grow your business offshore — without the usual hassle or long contracts.