How We Work · Sortr

Our Services

How Sortr Works?

We're your partner every step of the way — from your first offshore experience, to scaling your teams. Our end-to-end offshore support model gives you cost savings, flexibility, and peace of mind.

Understanding your requirements

Together we define what support you need – software skills, previous experience, expectations

Define the support structure

We outline how support will fit into your operations, including responsibilities, processes, and expectations.

Allocate the right team

We assign team members aligned to your requirements and the type of support needed

Seamless onboarding

Your team is onboarded into your tools, processes, and workflows to ensure a smooth transition

Integrate into daily operations

Support becomes part of your day-to-day operations, working alongside your existing team

Equipment and devices

We provide all equipment required and IT support to have accounts and software ready for day 1

Ongoing management and support

We provide continuous oversight to maintain consistency, performance, and reliability. Your local account manager will always be available to you to support and ensure the success of your team

Review and optimise

We regularly review performance and adjust support as your business grows and needs evolve

Testimonials

What our customers say about us

“The offshore services provided by Sortr are not just skilled; they are highly experienced professionals who have become integral to our team. Sort’s exceptional communication and unwavering support have made managing our offshore team remarkably straightforward and effective.”

Jonathon

CFO, Solar Energy Company
The Sortr team – PV Drafters, Bookkeepers, Sales Reps
“I highly recommend Sortr. They provided me with the necessary resources to ensure the success of my business. Their staff are highly professional and dedicated, making it easy for me to collaborate with them and achieve our business goals.”

Jessica

Director, Professional Services
The Sortr team – Customer Service Reps
“Working with a virtual assistant through Sortr gave me time back into my day! From managing my inbox to setting appointments, my VA took control of the admin that kept me away from focusing on what mattered most.”

Chris

Business Owner, Advisory
The Sortr team – Virtual Assistant

Your success is our success

If you’re not happy with your outsourced team in the first 6 months we’ll allocate a different team member until we find your perfect match. Ready to outsource with Sortr?

Book a call

Your questions, answered

Get quick answers to the most common questions about our platform and services.

Learn More

Most clients are up and running within 2–4 weeks, depending on the scope and complexity of support required. This includes understanding your requirements, allocating the right team member for your business, and onboarding into your systems. We focus on setting things up properly from the start so support can be delivered consistently from day one. Timelines may vary slightly for more specialised or technical support requirements.

You remain in control of your systems, data, and processes at all times. Our team works within your existing tools, with access managed by you, ensuring transparency and continuity across your operations. Our team use Sortr laptops which are monitored by our dedicated IT team for security.

Our full-time employees are 100% dedicated to your team so you don’t need to worry about them working for a competitor or another business. We also adhere to a strict confidentiality agreement with our employees, and they respect your privacy.

Our IT team ensure each device is set up with the required software for the role. Any access or login details specific to the software will require set up and sharing from your side. We are also able to support the use of Virtual Desktops if required.

Daily tasks/requirements and KPIs will come directly from you as our staff are an extension of your team. When it comes to payroll, HR and administration we have you covered so you can focus on your core business. We run monthly check ins with all employees and seek regular feedback from our clients to ensure expectations are being met.

Our main services are based in Pampanga, Philippines, known for its strong English proficiency, cultural alignment with Australian businesses, and excellent work ethic. We also have a specialised team in Delhi, India, for specific accounting and freight forwarding support.

Our staff align their hours with your business needs – whether that’s full-time, part-time, or specific shifts based on your Australian time zone.

Scale Smarter with Sortr